connection problem with bose QC35

You use a Bose QC 35 headphones to listen to music, and enjoy the peace, thanks in particular to their noise reduction technology. Unfortunately, recently you have not been able to connect it to your PC or phone.

What to do about this connection problem? Before sending it in warranty, or worse, in the trash, here are all the tips and methods to solve the problem.

Here's what to do when you have a connection problem with your Bose QC 35 headphones.

If, however, you do manage to connect it, but the music is only coming out from one side of the headphones, here's a little help with this problem:

MY BOSE QC35 HELMET WORKS ON ONE SIDE

Cannot connect my Bose QC 35 headphones

Here is step by step the solutions to put in place to correct this annoying disconnection problem. For some users of Bose headphones, we have noticed that the connection problems were specific to certain devices between them.

Try to connect another phone, or another PC, to test the connection. This will allow you to better understand the origin of the problem.

If you still want to fix this connection issue with your device, here's how. First of all, the first thing to do is to renew the connection between your audio device (phone or PC), and your helmet Angry.

Cannot connect via Bluetooth: Unpair the devices

Since the bluetooth connection is not possible between your two devices, so try to create a new one. To do this, go to the bluetooth settings on your phone, then in your associated devicesselect the QC35 headset, and press " dissociate At the bottom of your screen.

Bluetooth connection not possible bose QC 35: Unpairing the devices

This will reset the connection, and may potentially solve your problem. For more help on the pairing procedure, here is a tutorial article:

HOW TO CONNECT YOUR BOSE QC35 HEADPHONES TO BLUETOOTH

Cannot connect using Bluetooth: change the Bluetooth connection profile

When you use Bluetooth to connect from your phone to an audio headset, in this case a Bose QC 35 headset, you are using what is called a bluetooth connection profile.

What is that ? When two bluetooth devices connect between them, they use a protocol to communicate. This protocol is in a way their language, which must be the same in order to be able to understand each other. If you meet someone on the street, you have to speak a common language in order to be able to communicate, and exchange information. You have understood the metaphor in the case of our Bluetooth tools.

Among bluetooth protocols the most famous, we find:

  • HSP (Headset Profile)
  • HFP (Hands free Profile)
  • A2DP (Advanced Audio Distribution Profile)
  • A (Audio / Video Remote Control Profile or Audio / Video Remote Control Profile)

And among these specific protocols, there are even different versions. A bit like comparing Spanish to Catalan, it's close, but sometimes complicated to understand each other.

On recent phones, we use the AVRCP profile 1.4, 1.5, or 1.6. And among these versions, it happens that there are compatibility issues with Bose QC 35 headphones.

as a result, you have a connection problem with your Bose QC 35 headphones.

To access this option and correct this error, follow this manipulation:

  • You must activate the developer options in order to access this option. For this, you must go to the tab " about the phone«, And successively press 7 times on the line " build number " , to activate this mode.
  • When you have access to developer options, search for " Bluetooth version AVRCP“, And change the version.
Cannot connect using Bluetooth: change the Bluetooth connection profile
  • Try to connect your Bose QC 35 headphones with AVRCP 1.5 or 1.6. This may fix compatibility issues. If none of the formats work, go to the next solution.

Connection problem: Resetting your Bose QC 35 headphones

This reset will likely result in resolve disconnection issues. To follow the manipulation, follow this short article detailing the steps:

HOW TO RESET YOUR BOSE QC35 HELMET

When you have completed this procedure, restart your headset and try the connection again. If that still doesn't work, here are the latest solutions to try.

Update Bose software

If the connection reset procedure explained above did not work, it is possible that your Bose headphones do not have the latest software version.

To update your QC 35 and solve connection problems, follow this manipulation:

  • Click the following link Bose update from a pc
  • Install the updater on your machine
  • Connect your product with a USB cable
  • You will see your Bose QC 35 headphones, click on it. If an update is available, a button " Apply the changes Will appear on the screen. Click on it.

If you cannot update your device, it means that it is already up to date, and the connection problem is elsewhere.

If you have successfully connected your headphones, but there is no sound, here's some help:

BOSE QC35 HEADPHONES CONNECTED BUT NO SOUND


Here are all the solutions to put in place when you cannot connect your Bose QC35 headphones to a music source.

If the problem persists, contact Bose customer service without further ado:

Bose customer service